Archive for February, 2009
Thomas Cook Vegas Holiday Hell Update
Friday, February 20th, 2009 | Holidays | 3 Comments
Hi – hope everyone is well and looking forward to the weekend, just a quick update on the Thomas Cook saga – those who have read my previous blog entry will know of the debacle we suffered at the hands of Thomas Cook on our holiday to Vegas last December. Anyway, we and a few of our fellow passengers have had a template response from good old Thomas Crook…sorry Cook! saying that the snow was not their fault (well done Sherlock Holmes! or should I say Michael Fish) and therefore they are not liable.
We are not disputing that the snow was their fault, however the events that proceeded the freak weather were a complete and utter shambles at the hands of this company. Customer service…what customer service???
Thomas Cook knew of the weather conditions in Vegas before we even arrived at the airport to check in at 6am, they came up with a lame ass excuse that it was due to a flight from Mexico being delayed that caused our delay…then the story changed to an engineering problem with the plane. If there was a problem with the plane was it wise to re-fuel it while we were on it?! Good old Thomas Crook gave everyone a letter saying there would be a 4hour 45min delay (very convenient as anything over 5 hours and we’d be allowed to claim the flight price back) however this delay exceeded 5 hours by the time we were put on the plane and it was fuelled up (by the way does anyone know if this is legal – to refuel with passengers on the plane?)
Anyhow the fight for justice…and our money back continues as Thomas Cook’s idea of customer service was to try and land in Vegas (knowing some 15hrs previously this would not be possible) then diverting us to Ontario California where we were held hostage on the tar mac for a further 4hr 30 mins until we were allowed to get off the plane….minus our luggage. We then had a nice 3 and a half hour wait in an airport lounge with no food or water while another airline (American Airlines) helped us get hotel rooms.
But of course NONE of this was Thomas Cook’s fault as all their staff were no where to be seen, so while we froze and starved and waited to find out what the hell was happening the Thomas Cook staff disappeared and we were left completely stranded with another airline picking up after Thomas Cook’s mess! ALL of this was avoidable with a bit of forward thinking! and certainly could have been handled better – we have now wrote to the EU regarding this complaint and compensation as us and 400 other passengers apparently aren’t entitled to even so much as an apology from Thomas Cook – just a letter saying “it was not our fault”! disgusting!
Needless to say we will NEVER be flying or booking a holiday with this pitiful excuse for a travel company again. I will keep you posted on any developments. 
Rant over! Have a good weekend people.
Wedding Plans so far….
Friday, February 6th, 2009 | Events | No Comments
Well I think I am in the wrong job lol I have managed to organise 90% of my wedding in under a month. We have picked and booked the Venue – Aldwark Manor in York, (check out the photos in my gallery) decided on bridesmaids, ushers and the bestman, picked the menu but not confirmed it yet, sorted the flowers, I may have sourced my dress and the boys just have to be measured and pick up their suits nearer the time. For those who don’t know I am not getting married until September 2009!! So I am ahead of the game, in fact there is not much else to sort out, even got the bridesmaid presents and my shoes last week via the internet.
I have also picked up a bargain on Wedding Insurance which will cover everything I need for £26!! Check it out Cheap Wedding Insurance and they also do Wedding Insurance if you are getting married overseas.
We have even sorted a small wedding list online, as we are already “living in sin” we have most housey things we could possibly need (and some we will never use!) so we suggested those guests who want to get us a gift will be able to donate to our honeymoon….although we do accept cash and cheques lol
For those who are kind enough to want to get us a gift we would be delighted with a monetry contribution to our dream honeymoon, a post box will be available on the day to post your cards and messages.
However we have also prepared a gift list of items. Everything from a candle lit dinner on the beach on our honeymoon to a new kettle or toaster. (£2 delievery charge on each item)
Please do not feel obliged to get us a gift
http://www.thegiftbox.co.uk/ – we are happy with alternative methods of donation.
Details of the day will be published on my Wedding Info page if you want to check it out for updates.
So moving forward we have a bridesmaid dress trying on session booked which will be oodles of girlie fun, then I can get them ordered. After that it’s pretty much the finishing touches and getting the invites out (we are thinking June give people plenty of time to RSVP) we have even decided that for wedding favors we will have lottery scratch cards for our guests…however if they win they should have to share it with us, it’s only fair lol.
All very exciting times, made more exciting by the fact my brother is getting married in July and I am bridesmaid…the pressure is on to loose some blubber between now and then….just point me in the direction of a treadmill lol
Anyway for those who are interested and actually read this (which is probably very few of you lol) I will be keeping my blog updated with wedding related info and news as well as everyday what nots!
Have a great weekend everyone, I am meeting the girls for a well deserved spa weekend in Nottingham after work today so wishing the last few hours would hurry up lol
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