gift box leeds
The Gift Box in Leeds – Horrific Customer Service – Avoid!
Wednesday, April 28th, 2010 | Events | 52 Comments
This is not an isolated incident check out the reviews! The Gift Box, Leeds AVOID THIS CON ARTIST Read Reviews @Review_Centre http://bit.ly/a8Cg0i
As those who have read my blog before realise this is sometimes a place to vent my spleen regarding truly appalling customer service received. As a savvy consumer I believe in passing these experiences on to people who maybe considering using the same services to give them the full picture of what to expect, as I would expect someone to let me know if a company was not recommended for such a reason.
However – in February 2009 my now husband and I attended the Yorkshire wedding show – as we had set the date for our big day for September 2009 we needed to get cracking with the organisation. Now the Yorkshire Wedding show holds some stature in that we believed that anyone exhibiting there would be reputable and reliable (as I am sure most are) but I have changed my opinion dramatically after dealing with a Gift List company based in Leeds called The Gift Box (thegiftbox.co.uk). Who promised us a £50 “gift” if we booked an appointment with them at the show, so we did.
We arranged a meeting with the owner; Julia for early March to discuss our gift list so we drove to Leeds (over an hours journey) Julia was late, so we had to wait outside the shop (which was shared with another company so it wasn’t even her premisses)
Once she arrived we went through our gifts, created the list and collected some cards to distribute with the invites so people knew where we were registered.
The wedding came and it was AMAZING! simply perfect. After we returned from honeymoon 2 weeks after the wedding I supplied Julia with the agreed list of what we wanted – Julia explained it may take 12 weeks for delivery – this meant by early New Year 2010 we would have our pressies! Thank you cards had already gone out to the generous guests who bought us gifts from the service.
Anyway January came and went, still no gifts! After calling Julia nearly every other day and emailing we received nothing but automated responses saying she was expecting a baby but still providing an incredible level of service to her customers. Well if that is the case why was this the first we herd of her “absence”? Why was nobody looking after her business or her customers??
We even contacted the shop she part rents in order to get in touch – still no luck apart from the spurious email now and again “the gifts are on their way”, “they have been delayed over Christmas or due to snow”
It was only in APRIL (YES 7 MONTHS LATER) after threats of legal action and contacting Trading Standards that we actually received our items; very curious this happened within a week of us sending our strongly worded letter to Julia who did not tell us about having a baby or arrange cover to take over and serve her oh so important customers!
No apology for the hassle and some people had gave money as gifts (which were meant to be honeymoon experiences) which we had to wait 7 months for and then after providing my bank details to Julia I had to contact her in late April to say the money had not gone into my account – to which I finally got a reply that she had the wrong bank details for me?! Well that’s funny as I forwarded the previous email which I copied and pasted the details from my on-line banking so SHE had either made a mistake inputting it or not bothered at all, I am leaning to the latter!
This is money that had been paid to The Gift Box seven months prior just gaining interest in The Gift Box’s bank account ( with a £2.50 charge for delivery- for cash?! at the cost of our guests) Still waiting for the money to clear into my bank account. Wonder if the £50 “gift” will be added…probably not. Simply shocking.
So basically The Gift Box could not care less about its customers and should be avoided at all costs!
My husband believed The Gift Box were cowboys from day one – I should have listened to him! This is not an isolated incident check out the reviews! The Gift Box, Leeds AVOID THIS CON ARTIST Read Reviews @Review_Centre http://bit.ly/a8Cg0i
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