The Gift Box in Leeds – Horrific Customer Service – Avoid!

Wednesday, April 28th, 2010 | Events | 57 Comments

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This is not an isolated incident check out the reviews! The Gift Box, Leeds AVOID THIS CON ARTIST Read Reviews @Review_Centre

As those who have read my blog before realise this is sometimes a place to vent my spleen regarding truly appalling customer service received. As a savvy consumer I believe in passing these experiences on to people who maybe considering using the same services to give them the full picture of what to expect, as I would expect someone to let me know if a company was not recommended for such a reason.

However – in February 2009 my now husband and I attended the Yorkshire wedding show – as we had set the date for our big day for September 2009 we needed to get cracking with the organisation. Now the Yorkshire Wedding show holds some stature in that we believed that anyone exhibiting there would be reputable and reliable (as I am sure most are) but I have changed my opinion dramatically after dealing with a Gift List company based in Leeds called The Gift Box ( Who promised us a £50 “gift” if we booked an appointment with them at the show, so we did.

We arranged a meeting with the owner; Julia for early March to discuss our gift list so we drove to Leeds (over an hours journey) Julia was late, so we had to wait outside the shop (which was shared with another company so it wasn’t even her premisses)

Once she arrived we went through our gifts, created the list and collected some cards to distribute with the invites so people knew where we were registered.

The wedding came and it was AMAZING! simply perfect. After we returned from honeymoon 2 weeks after the wedding I supplied Julia with the agreed list of what we wanted – Julia explained it may take 12 weeks for delivery – this meant by early New Year 2010 we would have our pressies! Thank you cards had already gone out to the generous guests who bought us gifts from the service.

Anyway January came and went, still no gifts! After calling Julia nearly every other day and emailing we received nothing but automated responses saying she was expecting a baby but still providing an incredible level of service to her customers. Well if that is the case why was this the first we herd of her “absence”? Why was nobody looking after her business or her customers??

We even contacted the shop she part rents in order to get in touch – still no luck apart from the spurious email now and again “the gifts are on their way”, “they have been delayed over Christmas or due to snow”

It was only in APRIL (YES 7 MONTHS LATER) after threats of legal action and contacting Trading Standards that we actually received our items; very curious this happened within a week of us sending our strongly worded letter to Julia who did not tell us about having a baby or arrange cover to take over and serve her oh so important customers!

No apology for the hassle and some people had gave money as gifts (which were meant to be honeymoon experiences) which we had to wait 7 months for and then after providing my bank details to Julia I had to contact her in late April to say the money had not gone into my account – to which I finally got a reply that she had the wrong bank details for me?! Well that’s funny as I forwarded the previous email which I copied and pasted the details from my on-line banking so SHE had either made a mistake inputting it or not bothered at all, I am leaning to the latter!

This is money that had been paid to The Gift Box seven months prior just gaining interest in The Gift Box’s bank account ( with a £2.50 charge for delivery- for cash?!  at the cost of our guests) Still waiting for the money to clear into my bank account. Wonder if the £50 “gift” will be added…probably not. Simply shocking.

So basically The Gift Box could not care less about its customers and should be avoided at all costs!

My husband believed The Gift Box were cowboys from day one – I should have listened to him! This is not an isolated incident check out the reviews! The Gift Box, Leeds AVOID THIS CON ARTIST Read Reviews @Review_Centre

Tags: con artist, conartist, Fraud, gift box leeds, gift list, Julia The Gift Box Leeds, the gift box, wedding, wedding list

Our Fantastic Wedding Day!!

Monday, September 28th, 2009 | Events | No Comments

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Andy & Karen Theresa Lewis 09/09/2009

For those who follow my blog (which I would be surprised has reached double figures) you will be aware of the trials and tribulations in the build up the wedding with crappy bridal shops and poor customer service but I would gladly suffer all that again if it could guarantee the fantastic day we ended up having! For those who have been married or are planning a wedding I am sure my previous entries have tickled you and struck a familiar chord as well as acting as a vent for my stress levels lol.

8934_154061669226_529424226_2810562_7042855_nAndy and I were married on 9th September 2009 at Aldwark Manor in York at 12 noon. Yes the date was deliberate for 2 reasons; one – so Andy couldn’t forget the date lol and two – it was a Wednesday therefore cheaper!

The day overall went unbelievably well, the sun even came out and stayed out all day making our photographs truly incredible. – A special thanks to Stephen and Steve our Wedding Photographers.

On the morning, in accordance with tradition I was getting ready with the bridesmaid in another part of the hotel so we had hair and make-up artists giving us the pamper treatment from about 10am and my 4 bridesmaids and I all looked hot to trot. – Thanks to Kuki skin and beauty in York for their fab  hair and makeup skills!

The wedding photographer arrived at 11am and snapped a few shots of Andy getting ready and “acting very calm” so people were reporting back to me. It was at this point I thought there was just me who was pensive and rigid with nerves! Even the photographer had to remind me to smile lol

Once I was in my dress I felt a million dollars although I was still “bricking it” lol my dad arrived to collect me and the registrar ran through what would be done in the ceremony and to this day I really don’t recall what she said to me lol

Walking down the stairs was an issue in the dress as I don’t think it was designed with practicality in mind – but I managed on my dad’s arm.

We reached the door to the room where the ceremony was taking place and a few deep breaths and the music started (Secret Garden by Bruce Springsteen played on a string quartet) and we were walking.

I caught sight of Andy from the back with his arms folded and staring forward, he looked far from calm. When I reached him and he turnedIMG_1818.jpg to look at me I saw tears in his eyes and thought to myself “well at least I am not as nervous as him!”

He looked at me and told me I looked beautiful and all my nerves disappeared, I held his hand tight while the registrar conducted the ceremony and watched Andy well up again when his sister Sarah did her reading.

With a few giggles along the way from Andy and myself when I managed to put his wedding ring on the wrong finger! We were officially married! It was amazing and I felt so happy. We turned to walk down the aisle and Andy practically ran – last bought of nerves I think – however it did mean we were out of the room within the first four bars of Heaven by Bryan Adams played (beautifully I presume) by the string quartet.

But then we were outside greeting everyone and it was just magical.

IMG_1858.jpgThe rest of the day went so quickly with photos and gathering people for more photos but the sun was shining and everyone was as smiley as I was.

The wedding breakfast (which I now know is what they call the meal after the ceremony – not actually “breakfast” which I thought we had to buy everyone on top of their meal!!) we were announced as Mr & Mrs Lewis and entered the room to a round of applause from family and friends which was weird but fun!

My dad made a very lovely speech regaling tales of my childhood and there wasn’t a dry eye in the house lolIMG_1913.jpg

Andy’s best man Shaun made a speech which got some laughs and then we tucked into our food which was simply delicious and everyone commented on how lovely it was.

After the meal we had more photos but Andy and I managed to steal 5 minutes on our own to absorb what was going on and have a kiss and a cuddle.

IMG_1969.jpgFor our first dance we chose Run by Leona Lewis (no relation lol) and Andy managed to actually dance!!! Well it looked more like he was shifting furniture but he did his best bless him.

After that it was all about the dance floor and doing the rounds to say hello to friends and family.

Everyone had a great time and a few comical moments occurred when dancing to the typical wedding songs such as Come on Eileen and The Cha Cha Slide to which people started doing some kind of dance off competition – very funny.

All in all I could not have asked for a more perfect day, it was incredible and it was such a shame it had to end.

All our family and friends have been amazing and I am over the moon I could have shared our special day with them – I truly had the time of my life!!!

A big thank you to all our guests, the amazing staff at Aldwark Manor (simply AMAZING!) and Stephen Quinn and Steve – our photographers who were incredible as the photos prove!

Check our our amazing wedding photos in my Gallery!

Tags: 9th september 2009, aldwark, aldwark manor, karen and andy, marriage, professional wedding photographer, stephen quinn photography, wedding, wedding venue york

Wedding Plans so far….

Friday, February 6th, 2009 | Events | No Comments

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Well I think I am in the wrong job lol I have managed to organise 90% of my wedding in under a month. We have picked and booked the Venue – Aldwark Manor in York, (check out the photos in my gallery) decided on bridesmaids, ushers and the bestman, picked the menu but not confirmed it yet, sorted the flowers, I may have sourced my dress and the boys just have to be measured and pick up their suits nearer the time. For those who don’t know I am not getting married until September 2009!! So I am ahead of the game, in fact there is not much else to sort out, even got the bridesmaid presents and my shoes last week via the internet.

I have also picked up a bargain on Wedding Insurance which will cover everything I need for £26!! Check it out Cheap Wedding Insurance and they also do Wedding Insurance if you are getting married overseas.

We have even sorted a small wedding list online, as we are already “living in sin” we have most housey things we could possibly need (and some we will never use!) so we suggested those guests who want to get us a gift will be able to donate to our honeymoon….although we do accept cash and cheques lol

For those who are kind enough to want to get us a gift we would be delighted with a monetry contribution to our dream honeymoon, a post box will be available on the day to post your cards and messages.

However we have also prepared a gift list of items. Everything from a candle lit dinner on the beach on our honeymoon to a new kettle or toaster. (£2 delievery charge on each item)

Please do not feel obliged to get us a gift – we are happy with alternative methods of donation.

Details of the day will be published on my Wedding Info page if you want to check it out for updates.

So moving forward we have a bridesmaid dress trying on session booked which will be oodles of girlie fun, then I can get them ordered. After that it’s pretty much the finishing touches and getting the invites out (we are thinking June give people plenty of time to RSVP) we have even decided that for wedding favors we will have lottery scratch cards for our guests…however if they win they should have to share it with us, it’s only fair lol.

All very exciting times, made more exciting by the fact my brother is getting married in July and I am bridesmaid…the pressure is on to loose some blubber between now and then….just point me in the direction of a treadmill lol

Anyway for those who are interested and actually read this (which is probably very few of you lol) I will be keeping my blog updated with wedding related info and news as well as everyday what nots!

Have a great weekend everyone, I am meeting the girls for a well deserved spa weekend in Nottingham after work today so wishing the last few hours would hurry up lol

Tags: aldwark, aldwark manor, wedding, wedding insurance, york


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